Product Maintenance Services
Keep Your Products Running at Peak Performance
Proactive maintenance, rapid issue resolution, and continuous optimization. Focus on your business while we keep your technology humming.
Comprehensive Product Care
24/7 monitoring catches issues before users do. We track performance metrics, error rates, and resource utilization to identify and resolve problems proactively, often before you even know there's an issue.
When issues arise, response time matters. Our tiered support ensures critical issues get immediate attention while routine requests are handled efficiently. Clear SLAs you can count on.
Maintenance isn't just about fixing bugs. We continuously optimize performance, refactor problematic code, and implement improvements that keep your product competitive.
Stay protected with timely security patches and updates. We monitor vulnerability databases and apply fixes before they become threats to your business.
Proactive Monitoring
24/7 monitoring catches issues before users do. We track performance metrics, error rates, and resource utilization to identify and resolve problems proactively, often before you even know there's an issue.
Rapid Response
When issues arise, response time matters. Our tiered support ensures critical issues get immediate attention while routine requests are handled efficiently. Clear SLAs you can count on.
Continuous Improvement
Maintenance isn't just about fixing bugs. We continuously optimize performance, refactor problematic code, and implement improvements that keep your product competitive.
Security Updates
Stay protected with timely security patches and updates. We monitor vulnerability databases and apply fixes before they become threats to your business.
Maintenance & Support Services
24/7 Monitoring
Round-the-clock infrastructure and application monitoring. Immediate alerts for any anomalies.
Bug Fixes & Patches
Quick resolution of issues with thorough testing. No more lingering bugs affecting user experience.
Performance Optimization
Regular performance audits and optimization. Keep your product fast and responsive.
Security Management
Vulnerability scanning, security patches, and compliance maintenance. Stay protected.
Infrastructure Management
Server maintenance, scaling, and cost optimization. Reliable infrastructure without the overhead.
Feature Enhancements
Small improvements and new features. Keep your product evolving based on user feedback.
Support You Can Rely On
Keeping products running smoothly around the clock.
99.9%
Uptime Maintained
<15min
Response Time
24/7
Support Coverage
Peace of Mind for Your Product
Stop worrying about infrastructure and focus on growing your business.
Support Success
From Frequent Outages to 99.99% Uptime
"Since partnering with Equiwiz for support, we've had zero unplanned outages. Our users and our ops team are much happier."Read Success Story
Proactive Risk Management
Disaster Recovery
Tested backup and recovery procedures. Your data is safe and recoverable in any scenario.
Capacity Planning
Anticipate growth and scale proactively. No surprises during traffic spikes.
Dependency Monitoring
Track third-party services and dependencies. Know about upstream issues immediately.
Documentation
Comprehensive runbooks and documentation. Anyone on the team can handle common issues.
Change Management
Structured approach to changes minimizes risk of introducing new issues.
Knowledge Base
Documented solutions for recurring issues. Faster resolution over time.
Delivering Intelligent Solutions Across
10+ Industries
Support Infrastructure
Real-time visibility into system health, performance metrics, and alerts.
Structured incident response with escalation paths and post-mortems.
Self-healing systems that resolve common issues automatically.
Easy ticket submission, status tracking, and direct communication with support team.
Why Choose Our Support
Expert support that treats your product like our own.
- Dedicated team familiar with your codebase
- Proactive issue prevention, not just firefighting
- Flexible engagement models to fit your needs
- Continuous improvement recommendations
Support FAQ
We offer tiered support from business hours coverage to 24/7 premium support with guaranteed response times. Plans are customizable based on your needs.
Yes, we regularly take over support for existing products. We start with a thorough assessment and knowledge transfer period.
Critical issues trigger immediate alerts to on-call engineers. We have defined escalation paths and response time SLAs for different severity levels.
Basic support covers bug fixes and minor improvements. For significant feature development, we can add dedicated development hours to your plan.
Multiple channels: dedicated Slack channel, email, ticketing system, and scheduled calls. You choose what works best for your team.
Let's Keep Your Product Thriving
Expert support that grows with your product.